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SMS Marketing · Metro Vancouver

Messages that get read in minutes, not days.

Reservation reminders, loyalty offers and last-minute availability alerts sent straight to your guests' phones. SMS open rates dwarf email, making it one of the fastest ways to fill a cancelled table or promote tonight's special — CASL-compliant, for restaurants, cafes and hospitality brands across Metro Vancouver.

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What It Is

The most direct channel you have.

Email gets buried in a crowded inbox. Social posts get lost in an algorithm. A text message gets read. SMS marketing puts time-sensitive offers, reservation reminders and loyalty rewards directly in front of guests who've already opted in — built and managed to fully comply with CASL, Canada's anti-spam legislation, with proper consent tracking and easy opt-out on every message.

Benefits

What a well-run SMS program produces.

High Open Rates

Text messages are read within minutes, far outperforming email open rates.

Fewer No-Shows

Automated reminders sent shortly before a reservation reduce empty tables.

Fast Fill for Cancellations

Instantly alert loyal guests when a last-minute table or room opens up.

Fully CASL Compliant

Proper consent collection, tracking and opt-out built into every campaign.

Our Process

Built with compliance at the core.

  1. I. List Building & Consent

    Setting up compliant opt-in collection across your website, venue and reservation system.

  2. II. Platform Setup

    Configuring your SMS platform integrated with your booking or POS system.

  3. III. Campaign Calendar

    Planning reminders, loyalty offers and promotions on a sustainable cadence.

  4. IV. Automation

    Automated reservation reminders and cancellation-fill alerts triggered by real events.

  5. V. Reporting

    Monthly reporting on open rates, redemption rates and revenue attributed to SMS.

Timeline

Fast setup, immediate impact.

SMS programs can launch within 1-2 weeks once consent collection is in place. Impact on no-shows and cancellation fill is often visible from the very first campaigns.

Built for reservation-driven businesses

Restaurants Cafes Hotels Fine Dining
Example scenario

What results look like in practice.

This is an example scenario that shows how we plan this kind of work. It is not a client result and it claims no outcome. For real, dated client work, see our Work page.

Example scenario · Restaurant, Metro Vancouver

Filling last-minute cancellations with an SMS loyalty list

The Challenge

A restaurant losing revenue to last-minute cancellations with no fast way to refill the slot.

Our Strategy

Build a compliant SMS loyalty list and launch an automated cancellation-fill alert.

What We Did

In-venue sign-up incentive, CASL-compliant onboarding, and an instant-alert system tied to the reservation platform.

What we would measure

We set a baseline in week one, then track calls, direction requests, bookings, review count and map-pack position every month. No outcome is promised.

Questions

SMS marketing questions.

Yes — all campaigns are built to comply with CASL (Canada's Anti-Spam Legislation), including proper consent collection and easy opt-out on every message.

Reservation reminders, loyalty offers, last-minute availability alerts and event promotions — always relevant and never excessive.

Through in-venue sign-up, your website, and integration with your reservation or loyalty platform, always with clear opt-in consent.

SMS open rates are typically far higher than email, and messages are read within minutes — ideal for time-sensitive offers like a last-minute table opening.

The whole ecosystem

This is one part of a connected system.

Third Eye builds the ecosystem that puts a business where customers already look: Google Search and Maps, AI answers, reviews, social, your website and ads, built together by one in-house team. Restaurants are our deepest specialty, and the same system works for any local business.

AI visibility (AEO and GEO)Be easy for ChatGPT, Gemini, Perplexity and Google AI to find, understand and recommend.Websites that get foundFast, search- and AI-ready sites with tracking and a live control center.What a marketing ecosystem isThe map of places customers look, and how the pieces feed each other.Free visibility checkScan your website for the signals AI and Google use. Usually under a minute. It checks website readiness; it is not a live AI answer test.

Not a restaurant? We also work with day cares, clinics and med spas and other local businesses. Book a free call.

Read next: restaurant SEO agency in Vancouver, restaurant marketing in Vancouver, how to choose a restaurant marketing agency and AEO vs GEO vs SEO.

Ready to reach guests instantly?

Book a free strategy call or request a free marketing audit.

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