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Email Marketing · Metro Vancouver

Customer Retention Strategies for restaurants & hospitality.

Newsletters, loyalty campaigns and automated flows built for restaurants, hotels and hospitality brands across Metro Vancouver — designed to keep your business top of mind between visits and turn a one-time guest into a regular.

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What It Is

The channel you already own.

Every guest who's given you their email is someone you can reach directly, without paying a platform for the privilege. Email marketing for hospitality means welcome series for new subscribers, seasonal and event promotions, loyalty and repeat-visit campaigns, and automated flows triggered by real guest behaviour — all built to keep your business top of mind and drive the next visit.

Benefits

What a well-run email program produces.

High Return on Investment

Email consistently delivers strong returns relative to the cost of running it.

More Repeat Visits

Consistent, relevant emails keep your business top of mind between visits.

Automated Flows

Welcome series and post-visit follow-ups that run without manual effort.

Clear Reporting

Open rate, click rate and revenue attribution reported monthly.

Our Process

Built around real guest behaviour.

  1. I. List & Platform Setup

    Setting up compliant sign-up capture and connecting your email platform.

  2. II. Welcome & Automation Flows

    Building automated sequences triggered by sign-up, visit or booking events.

  3. III. Content Calendar

    Planning newsletters and promotions on a sustainable, relevant cadence.

  4. IV. Design & Copy

    On-brand emails that reflect your venue's visual identity and voice.

  5. V. Reporting & Optimization

    Monthly reporting and ongoing testing to improve open and click rates.

Timeline

Quick to launch, compounding over time.

Automated welcome flows can be live within 1-2 weeks. The real value compounds as your list grows and campaigns are refined based on open, click and booking data over 60-90 days.

Built for guest-loyalty businesses

Restaurants Cafes Hotels WineriesRestaurant customer retention strategies
Example scenario

What results look like in practice.

This is an example scenario that shows how we plan this kind of work. It is not a client result and it claims no outcome. For real, dated client work, see our Work page.

Example scenario · Cafe Group, Metro Vancouver

Turning a dormant guest list into repeat visits

The Challenge

A cafe group with a large but unused email list collected over years of in-store sign-ups.

Our Strategy

Re-engage the list with a welcome-back series, then move to a regular loyalty newsletter.

What We Did

Segmented re-engagement campaign followed by a monthly newsletter with a repeat-visit offer.

What we would measure

We set a baseline in week one, then track calls, direction requests, bookings, review count and map-pack position every month. No outcome is promised.

Questions

Email marketing questions.

Newsletters, loyalty and repeat-visit campaigns, seasonal promotions, and automated flows like welcome series and post-visit follow-ups.

Yes — email remains one of the highest-ROI channels for nurturing an existing guest list into repeat visits, working alongside SMS and social rather than replacing them.

Yes — through website sign-up, in-venue capture and integration with your reservation or loyalty platform.

Yes — even a modest list of past guests can be turned into a reliable source of repeat visits with the right cadence and offers.

The whole ecosystem

This is one part of a connected system.

Third Eye builds the ecosystem that puts a business where customers already look: Google Search and Maps, AI answers, reviews, social, your website and ads, built together by one in-house team. Restaurants are our deepest specialty, and the same system works for any local business.

AI visibility (AEO and GEO)Be easy for ChatGPT, Gemini, Perplexity and Google AI to find, understand and recommend.Websites that get foundFast, search- and AI-ready sites with tracking and a live control center.What a marketing ecosystem isThe map of places customers look, and how the pieces feed each other.Free visibility checkScan your website for the signals AI and Google use. Usually under a minute. It checks website readiness; it is not a live AI answer test.

Not a restaurant? We also work with day cares, clinics and med spas and other local businesses. Book a free call.

Read next: restaurant SEO agency in Vancouver, restaurant marketing in Vancouver, how to choose a restaurant marketing agency and AEO vs GEO vs SEO.

Ready to turn guests into regulars?

Book a free strategy call or request a free marketing audit.

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