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Hospitality marketing agency · Metro Vancouver & the Fraser Valley

The hospitality marketing agency for restaurants and venues.

Guests choose where to eat, drink and celebrate on Google Maps, photos, reviews and AI answers before they ever walk in. We market restaurants, cafes, bars, breweries, wineries, caterers and event venues across Metro Vancouver and the Fraser Valley.

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The basics

What hospitality marketing is

Hospitality marketing is the work of helping people find, trust and choose a business they will visit in person for a meal, a drink, a stay or an event. A hospitality marketing agency handles the places that decision gets made: your Google Maps listing, your photos and video, your reviews, your website and, increasingly, the answers AI assistants give when someone asks where to go tonight.

It is not the same as general marketing. A guest rarely reads a brand story first. They search, scan a map, glance at the star rating, look at a few photos and decide, usually on a phone and often within minutes of going out. If the information they find is missing, outdated or contradictory, they pick the next place.

Guests decide before they visit. Our job is to make sure what they find is complete, accurate and appetizing.

Why it is different

How hospitality differs from general marketing

Five differences that shape how we plan the work.

Where hospitality differsWhat it means in practiceHow we plan for it
Decisions happen on MapsMany guests never reach your website. They judge you from the listing, photos and reviews.We treat the Google Business Profile as your real front door.
SeasonalityPatios, holiday parties, weddings and harvest events all peak and fade.We plan content, offers and listings around your calendar, not a fixed template.
Reservations and eventsA guest needs to book a table, order, or request a date, ideally in a tap or two.We set up clear, trackable booking, ordering and enquiry paths.
Visual trustFood, drinks and rooms are judged by how they look before anyone tastes or sees them.We produce honest photos and video in-house, and reuse them everywhere.
AI answersAssistants now suggest places directly, drawing on your profile, site and reviews.We keep your facts consistent and easy to read. See AI visibility.
Hospitality niches

Who we serve

Restaurants and hospitality are the industry we know best. Each niche has its own page.

Restaurants and fine dining

Maps visibility, menu pages, reviews and reservations for everyday restaurants and special-occasion rooms. See restaurant marketing and fine dining marketing.

Cafes and bakeries

Morning and daytime traffic, strong product photos, pre-orders and a profile that matches your real hours. See cafe marketing and bakery marketing.

Bars and pubs

Evening discovery, event nights, atmosphere photography and reviews that reflect the room. See bar marketing and pub marketing.

Breweries and wineries

Taproom and tasting-room visits, seasonal releases, tours and events for destinations people plan a trip around. See brewery marketing and winery marketing.

Caterers and event venues

Enquiry-led businesses where a guest compares a few options for a date. Galleries, reviews and a simple enquiry path matter most. See catering marketing.

Ghost kitchens

Delivery-first brands with no storefront, so listings, ordering links and photos carry the whole impression. See ghost kitchen marketing.

Dessert shops

Highly visual products that live on photos, short video and search for something sweet nearby. See dessert shop marketing.

Not on the list?

If guests visit you in person for food, drink or an occasion, the approach applies. Browse every niche on our industries page.

What we do

The services behind our approach

Eight parts, one in-house team.

Local SEO and Google Business Profile

Categories, attributes, menus, hours, photos and posts, plus local pages and consistent listings. Start with local SEO for restaurants and profile optimization.

Reviews and reputation

An ethical system to ask for genuine reviews, and thoughtful public replies. See reputation management.

Photography and video

Food, drink, room and team imagery shot in-house, then used across your profile, site and social. See food photography and video.

Social media

Content planned from your menu, events and seasons rather than a posting habit. See social media marketing.

Paid ads

Google and Meta campaigns for demand you want right now, such as an event night or a new menu. See paid ads.

Websites

Fast, mobile-first sites with the menu as real text and clear booking or enquiry paths. See restaurant website design.

AI visibility

Answer-first pages, structured facts and crawler access so assistants can understand you. See AI visibility.

Measurement

Tracking for calls, directions, bookings and orders, reviewed with you every month in plain English.

One system

How the ecosystem works together

These services are not a menu of add-ons. They share the same raw material. A photo shot for your profile also appears on your website and in your social posts. A review that mentions your patio can support the patio page on your site. The hours on your Google profile are the same hours AI assistants read. When one team plans all of it from one set of facts, nothing contradicts anything else.

We call this the marketing ecosystem. Each layer helps guests find you, trust you or book you, and the layers strengthen each other over time. You can read the full model on our marketing ecosystem page. If you would rather see the thinking applied, the work page shows real projects, and the proof page explains how we measure.

Process

How we work

Plain, steady and measured.

  1. Audit where you stand

    We review your Google profile, website, listings, reviews and what search and AI tools say about you today, and compare you with the places guests see instead.

  2. Fix the foundations first

    Accurate hours, categories, menu text, duplicate listings and booking links come before anything creative. They are the quickest wins and the base everything else stands on.

  3. Build and produce in-house

    Our own team handles photography, video, pages and campaigns, so there is one plan and no hand-offs between suppliers.

  4. Report honestly, every month

    You see the numbers that matter, what moved, what did not, and what we will change next. We do not promise rankings and we do not publish invented results.

Engagements are month-to-month with no long-term contract. Your profile and accounts stay in your business’s name. You can read more on how we work.

Measurement

The metrics we track

Outcomes you can check, not vanity numbers.

What we trackWhere it comes fromWhy it matters
CallsGoogle Business ProfileA phone call is often a booking or a same-day order.
Direction requestsGoogle Business ProfileA strong sign someone intends to visit.
Website clicks and menu viewsSearch Console and analyticsShows whether your pages are being found and used.
Bookings and ordersYour reservation and ordering systemsConnects visibility to covers and revenue.
Event and catering enquiriesForms, email and phoneThe outcome that counts for venues and caterers.
Review volume, recency and ratingGoogle and other review sitesInfluences both ranking and the decision to choose you.

Rankings alone do not fill a room, so we report outcomes. If we cannot measure something honestly, we say so.

Decide with confidence

Choosing a hospitality marketing agency

What to ask any hospitality marketing agency

  • Will you audit my profile, website and listings before I commit?
  • Who does the work, and is it in-house or outsourced?
  • Have you worked with businesses like mine, and can I see real, verifiable work?
  • Will I own my Google profile, website, photos and data, and can I leave month to month?
  • Which numbers will you report: calls, directions, bookings and orders, or only rankings?
  • Do you promise a ranking or an AI recommendation? (If yes, be careful.)

For a longer checklist, read how to choose a restaurant marketing agency.

Start with a free look

If you want to see where you stand before talking to anyone, run the free AI and local visibility check or request a free marketing audit.

Where we work

Hospitality marketing across Metro Vancouver and the Fraser Valley

Pages for the cities and needs we cover most.

Restaurant marketing, VancouverFor restaurants and venues across Vancouver. Restaurant marketing, SurreyGuildford, Newton, Cloverdale, Fleetwood and beyond. Marketing agency, VancouverOur full-service agency page for Vancouver. Marketing agency, SurreyOur full-service agency page for Surrey. All locationsMetro Vancouver and the Fraser Valley. All industriesEvery hospitality niche we serve.
FAQ

Questions, answered.

It is a marketing team that specializes in businesses guests visit in person for food, drink, stays or events: restaurants, cafes, bars, breweries, wineries, caterers and venues. The work centres on being found on Google Maps and in AI answers, looking trustworthy in photos and reviews, and making it easy to book, order or enquire.

Guests decide in a few seconds on a phone, usually from your map listing, photos and reviews, and often for a specific night or season. General marketing tends to focus on brand awareness and a website. Hospitality marketing works on the places guests actually decide, and ties the results to bookings, orders and enquiries.

Restaurants, fine dining, cafes, bakeries, bars, pubs, breweries, wineries, caterers, event venues, ghost kitchens and dessert shops. Restaurants and hospitality are the industry we know best. Each niche has its own page on this site, linked above.

Yes. We work with businesses in Vancouver, Surrey, Burnaby, Richmond, Langley, Abbotsford and neighbouring cities. The full list is on our locations page.

No. Many clients start with one piece, often the Google Business Profile or reviews, and add more later. The services work best together because they share one set of facts, but we will tell you honestly which single piece gives you the most value first.

We are a small in-house agency, not a franchise or a network of outside vendors. Strategy, photography, video, website work and ads are handled by our own team, so the parts are built together and nothing is lost between suppliers.

Yes. Seasonality is one of the main reasons hospitality marketing differs from other kinds. We plan around your calendar, for example patio season, holiday parties, wedding enquiries or harvest events, and keep your listings, photos and offers current while demand is changing.

We track the actions that matter: calls, direction requests, website clicks, bookings, orders and event enquiries, taken from your Google Business Profile, Search Console, analytics and your own booking or ordering systems. You get a plain-English review every month, and we are open about what moved and what did not.

No. Engagements are month-to-month. Your Google profile and accounts stay in your business’s name, and you can step away at any time.

No, and you should be wary of anyone who does. Search results and AI answers change by person, place and day. We commit to the work, the timeline and the reporting, and we measure real outcomes instead of promising a position.

Access to your Google Business Profile and website, your current menu or offer, any real photos you have, and one person who can answer questions within a business day. A free visibility check or marketing audit is a good first step, with no obligation.

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Get found, trusted and booked

Book a free strategy call or request a free marketing audit. We will show you where guests can and cannot find you today.

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